Call Centers

This is, as we are sure you are aware, a massive and rapidly expanding sector of business activity. At FaCTS International we have been very active in this field for some 10 years. Our activities falling into three main areas.

• Setting up New Call Centers

  • Everything from sourcing equipment, introducing our associated businesses who have lots of expertise in supplying and setting up the computer and communication technology needed to drive the Centre

  • Recruitment and the training of new staff to man the Centre

  • Simply an A to Z package

• Consultancy on Systems and Operational Procedures

  • Writing and setting up initial operational procedures, designed to maximise productivity through the Centre

  • Updating and recommending new approaches in existing Centers

  • Maximising the link between technology and people

• Training

  • From setting up an running induction training for new starts (typical project involved over 400 people in 8 weeks) right through to delivering the full range of skills training, often concentrating on communication and relationship/customer care skills

  • Management skills for team leaders, in particular 'Training the Trainers'.

For more information just contact us and we will delighted to discuss your requirements.